Returns

Return Policy

We aim to offer services that will benefit all our customers. We hope you love what you've ordered. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

 

 

Returnable items

Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.

Non-Returnable Items

We cannot accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, tag-removed or misused items.

Before Making a Return Request

  • For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
  • If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

 

Return address & refunds

Return address: You will need to send your returning products to our warehouse. Please always Contact Us prior to returning the items. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds:The refund will be issued to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable. 

 

Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation.